FFP Reel Service

I still have not received my reel after sending it to you for repair.

Josh Turner

First time customer using reel service. Excellent service and repair, quick turnaround, and free shipping. What else could you ask for? I will definitely do this again for regular tune-ups and will be making another reel purchase based on this experience and service quality.

Simple and easy. I was leaving for a Everglades fishing trip and called to see how long until it would be ready. I was informed they would service it that day if I really needed it. I have other reels and declined the offer but did appreciate the offer.

My 7 year old osprey was reeling rough. Replaced part needed oiled it all up and came back a good s new. Ready for more nature coast redfish.
Couldn’t ask for anything better from a manufacturer.
Thank you.

As always the service and attention to detail is impeccable. I have used FFP products for quite some time, not just because the product is solid but because I know service is the backbone of any product. As always you perform above all expectations.

FFP has some of the best customer service I’ve seen, at least in my eyes. I called to get some information about parts for my reel. Come to find out, they had moved their location to Cape Coral Florida where I live. They said stop by and they will help me out. I stopped by and not only did they fix my reel, they fixed another issue I wasn’t even aware of. I also dropped another reel off to get repaired as well. I asked when it should be done and they replied with an approx time frame. I went down to the Glades for 5 days of camping and fishing, expecting to go pick up my reel once I had got back. There it was at my house, they shipped it to me, along with a cool little reel protector! Awesome customer service and awesome attitudes! Thanks guys, it’s really nice to see someone that still offers customer service! I recommend them to everyone

Great Service

Reel wasn't trashed, but needed some attention, I thought. FFP sent back their assessment along with a NEW reel! Apparently my original reel was worse than I thought. Great customer service & good turn around time. Can't wait till my next fishing trip, thank you FFP!

Worked great out of the box for a solid week and a half but then it started to feel rough, clicking/grinding noise when retrieving, casting doesn’t feel as smooth. Have to send it to get serviced already within 3 weeks of purchasing it. Bummer.

I sent back some very heavily fished reels that came back good as new with new bearings, gears, handles, even bodies and spools on some of them. What a deal! The price included shipping to and from FFP as well. I highly recommend!